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Occasional Contributor OverClock
Occasional Contributor

Speed pack not applied

Just recently got cable and opted for the speed pack with my order however it hasn't been applied, wondering how long it takes. When i login it's still optus fusion 30mbs.

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8 Replies
Esteemed Contributor
Esteemed Contributor

Re: Speed pack not applied

The name may not change - Optus might just put it as a note in your bill.

 

I assume you've tried a speed test? (Just Google SPEEDTEST for a special google one)

 

Regards

 

Peter Gillespie

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Occasional Contributor OverClock
Occasional Contributor

Re: Speed pack not applied

Yes im currently getting 16mbs from a usual 30mbs but still no speed boost after turning modem off and on.

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Esteemed Contributor
Esteemed Contributor

Re: Speed pack not applied

If you're only getting 16 from 30 you will still get 16 from 100.

 

I suggest you downgrade the speed pack.

 

Regards

 

Peter Gillespie

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Occasional Contributor OverClock
Occasional Contributor

Re: Speed pack not applied

That may be a one off, im currently getting max speeds of 30mbps. I have gone in circles many times with live chat which concluded to rechecking the speeds at this time now. It has now been over 48 hrs and I'm losing my poop as too why its so difficult... 

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Occasional Contributor OverClock
Occasional Contributor

Re: Speed pack not applied

I have also resetted my modem every 12 hrs. I'm glad I got a no contract plan as its doing my head in.

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Occasional Contributor OverClock
Occasional Contributor

Re: Speed pack not applied

Day 4, yesterday was told speed boost was activated and too wait 24 hrs. Now pass 24 hrs. I have been told to consistently wait but nothing still. I don't even have my fetch packs too. Really good start from optus..

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JustinB
Blog Author

Re: Speed pack not applied

Apologies for the delay in response. Have you spoken to Tech Support in regards to your internet speed, since posting? Check out this article for some basic troubleshooting. For more assistance jump on to Live Chat here

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Frequent Contributor
Frequent Contributor

Re: Speed pack not applied

If they tell your speed pack is active (I'm assuming you've asked for the 100/40 pack) but you are still getting speeds less than 30 Mbps then either there's a technical issue in your area or you are in a situation where insufficient bandwidth has been purchased by the Telco to actually provide you with the speed you have contracted for.  Peter is probably right if that is the case.  Wait another day...if there is no improvement then lodge a complaint with the TIO here:

https://www.tio.com.au/making-a-complaint

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