cancel
Showing results for 
Search instead for 
Did you mean: 
Ask a Question
Highlighted
New Contributor Fliu3475
New Contributor

Speed pack not activated

Hi,

 

ive added the speed max boost pack to my cable plan the other day, but I don’t think it’s been activated. Cause I’m still getting the same speed as before. I’ve talked to two team members , they all said the speed pack has been added to my account , but no one could answer why my internet speed is still the same. I did reset the modem and unplug all the lines, waited 5 mints , turned it back on, still not working. please help

 

Thanks

Frank

0 Kudos
Reply
2 Replies
Honoured Contributor
Honoured Contributor

Re: Speed pack not activated

It can sometimes take a bit to kick in. Do the restart a few more times. Ring a few more times (or live chat)

 

Ensure you're testing out of peak times.

 

Regards

 

Peter Gillespie

0 Kudos
Reply
Moderator Kartika
Moderator

Re: Speed pack not activated

Apologies for the delay in response and your internet speed issue @Fliu3475. How is the speed now? Were you able to chat with Tech Support in this regards since posting? If you still need assistance then PM us → here your phone number / account number, full name and date of birth so that we can look into this for you. 


Kartika__________________________________________________________________________
I’m part of the Yes Crowd team, employed by Optus to help run our online community. This guide explains how everything works on here and you should also check out our Community Guidelines.

Did we answer your question? Please mark it as a Accepted Solution and be generous with that Kudos button Smiley Happy
0 Kudos
Reply