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2017-03-22 10:09 AM
This is my 7th point of contact to get this sorted. I feel like I'm just being told anything just to get me off the phone/chat at this point.
See this https://yescrowd.optus.com.au/t5/Broadband-Telephony/Speed-Pack-not-activated-Account-locked/td-p/19...
Apart from the locked account part, I'm getting the exact same run around. Customer service tell me the speed pack is activated, techs say there is no speed pack on my account and I need to talk to customer service. If anyone tells me to reboot my modem again...
Does anyone know the magic incantation I need to get this sorted once and for all?
NB: I had the speed pack on my previous plan, all I did was change plan with speed pack still included but the speed pack dropped off when the plan changed.
2017-03-25 04:51 AM
Hi @GBaal, please send a private message with your full name, account number and DOB for ID. We'll take a look.