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cahome8t
New Contributor
New Contributor

Speed Pack not being applied after being told many times that it had

Hi,

Due to an issue with my account I was given a 100mbps speed upgrade. They told me that it would take 24 hours to take effect. After a few days of my speed still being capped at 30 I contacted optus again. They told me that they fixed the issue and that it would take 24 hours to take effect. Yet again there was no change in speeds so I contacted optus again only to be told that my account was capped at 30mbps. Eventually once they rechecked my account I was told the speedpack was applied and promised that my dashboard would reflect the speed pack however it still says "Unlimited Fusion 30mbps" and I am unable to get speeds higher than 30. This is absolutely ridiculous that I have to keep contacting optus for something so simple.

Is there anyone who can help me fix this or who knows what I can do?

 

Thanks

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Hannah-L
RetiredModerator
RetiredModerator

Re: Speed Pack not being applied after being told many times that it had

Eeep! I'm sorry to hear about this issue, @cahome8t. 😞 Please send me a PM with your full name, DOB and account number so we can take a look into this for you.

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