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Welcome to the new look Community! We're still upgrading and making some changes to the platform over the coming weeks! Stay tuned.
Occasional Contributor SPDrew
Occasional Contributor

Re: Speed Pack Upgrade

Hi Tano,

 

Still no improvement over what I already had, so this has been 3 sessions with no improvement.  My sppeeds are still 30 but was told I'd get 100.  if all I'm getting is a guaranteed 30, it is a bit of an issue with how the product is sold and referenced.  I'll send a private message with my details to see if you can arrange a different outcome compared to others.  This is probably the last chance as I've wasted enough time trying to get this sorted with little outcome so far.  Obi-Wan Kenobi. You're my only hope. Smiley Wink

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Online Community Manager
Online Community Manager

Re: Speed Pack Upgrade

@SPDrew, you're welcome to send us a private message.

 

I need your full name, DOB and account number.

 

I first want to go in and confirm whether the speed package has indeed been provisioned correctly.


Adding speed packs is a 3-part process and some representatives may have forgotten to action the change in one of our back-end systems.

http://yesopt.us/pmdan

 

--------------------------------------------------------------
We’re currently performing upgrades to the Yes Crowd platform.

Please be mindful that moderator responses may be delayed until the upgrade is complete. We apologise for any inconvenience during this time.

Please mark it as a Accepted Solution and be generous with that Kudos button Smiley Happy
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Occasional Contributor SPDrew
Occasional Contributor

Re: Speed Pack Upgrade

THanks for the offers and just sent a private message to Tano.

 

Looking forward to see if I can get more than 30mbps

 

 

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Online Community Manager
Online Community Manager

Re: Speed Pack Upgrade

I've just replied back to that one @SPDrew

 

We'll chat with you there Smiley Happy 

--------------------------------------------------------------
We’re currently performing upgrades to the Yes Crowd platform.

Please be mindful that moderator responses may be delayed until the upgrade is complete. We apologise for any inconvenience during this time.

Please mark it as a Accepted Solution and be generous with that Kudos button Smiley Happy
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Occasional Contributor SPDrew
Occasional Contributor

Re: Speed Pack Upgrade

Ok something has gone wrong, after the latest change to get me to 100,  my internet is now struggling and hardly getting anything.

 

Serioulsy frustrated.

 

I'll wait and reboot later to see if that does anything but at the moment feel like I might as well go back to a dialup modem. 

 

Urrgh - is there anytone who has had success with a speed pack that has got anywhere close to 100 - please elt me know as I'm wondering if this really is possible and all anyone can get is 30 max?

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Online Community Manager
Online Community Manager

Re: Speed Pack Upgrade

@SPDrew, I've replied back to your most recent PM.


We'll chat with you there Smiley Happy 

--------------------------------------------------------------
We’re currently performing upgrades to the Yes Crowd platform.

Please be mindful that moderator responses may be delayed until the upgrade is complete. We apologise for any inconvenience during this time.

Please mark it as a Accepted Solution and be generous with that Kudos button Smiley Happy
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New Contributor Brucet6
New Contributor

Re: Speed Pack Upgrade

Is this still an issue for you? I upgraded from NBN25 to NBN100 yesterday with no improvement to download speed, but a good improvement in upload speed. I've reset and restarted the modem and been on chat a number of times today, but all to no avail.
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Occasional Contributor SPDrew
Occasional Contributor

Re: Speed Pack Upgrade

Hi Bruce,

 

Mine was cable not NBN, however after several months the upgrade did work.  I even got a credit for the period that it hadn't so just keep perservering and they will get it sorted.

 

Cheers

 

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