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2017-07-14 10:36 PM
My ADSL connection is down to 1.3Mps. It's usually 6 to 7. Are there known problems in this area or just my connection?
2017-07-17 10:58 AM
Hey Craig, between 6 and 7 would be a peak time for internet usage, so it's more than likely just going to be the congestion in your area
You can always have a chat with Tech Support too if you like, to see if they can find anything else that might be happening.
2017-07-20 09:18 AM
I understand that peak times can slow things down. I didn't expenct that would include having no access for 2-3 hours!
Attached is my connection details for 8:00am today. Downstream 416kbps, upstream 32kbps! This is not peak time and this is not the expected speed of a broadband internet servce.
This problem is happening every day now. Dropouts of service every five minutes is now common. Occasionally the speed goes back up to 6000-7500kbps but is now rare and not for long. Sometimes the modem does not reboot correctly and I have to turn it off and on. This usually improves things but often it will say no internet connection.
What can you do to assist?
2017-07-20 10:08 AM
Definitely not good to see sorry, Craig
Did you have any fault reference numbers that I could look into at all?
Checking out the area in general, I can see there's been a lot of NBN construction previously and recently. When NBN is getting built or goes live in an area, it can often degrade the quality of other surrounding networks nearby.
2017-07-20 12:44 PM
Where can I view the fault codes?
2017-07-20 01:47 PM
If you've raised a case with Tech Support they would give you a fault reference number that you can use to chase up the case you've raised.