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SummerSunzzzz
New Contributor
New Contributor

Slow Cable Internet Speed

Hi All, I really hope someone has a suggestion on how to get Optus to help me. No amount of calls or chats have provided any solution. My issue is during the day Mon- Fri we can and do acheive speeds of upto 85mbps but once 5pm comes the speed drops so low  we cannot even watch the Fetch TV. With speeds recorded of below 1mbps!  surly this is not acceptable as we are not receiving an internet connection worth paying for. Thanks for any suggestions 

4 Replies
petergdownload
Honoured Contributor
Honoured Contributor

Re: Slow Cable Internet Speed

There are no individual solutions to this issue unfortunately. Although there are options.

 

Are you on a plan?

 

Regards

 

Peter Gillespie

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SummerSunzzzz
New Contributor
New Contributor

Re: Slow Cable Internet Speed

Hi, Thanks for any assistance. Yes we are on the $80 plan.

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dinhdt91
New Contributor
New Contributor

Re: Slow Cable Internet Speed

I got same issue. Located in Moorooka, Brisbane. Using 30Mbps cable but about a month ago, the speed can only reach to 5Mbps. The modem was replaced last month as well. Pretty sad 😞

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Pawan
New Contributor
New Contributor

Re: Slow Cable Internet Speed

You are lucky that you even get speed upto 85 Mbps during day. I get only upto 40 Mbps and after 5 p.m I get below 3Mbps. By the way I have 100/40 Mbps NBN speed. I have talked to over 10 staffs. Its the worst internet service I have ever used.

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