Firstly Optus connects me to the wrong address, then they they take two weeks to connect me to the correct address. Therafter I am billed for both addresses for two months and mutilple phone calls later they finally accept their cock-up. Now I am moving house and have advised them 4 weeks ahead of the move only to be told that I will not be connected until 2 weeks after I move in. How am I supposed to run a business from home with this sort of shoody service? Do I have any justification to cancel my 2 year agreemnet? My nexy complaint will be to the TIO! Sick of this company.
Have you asked a Optus Team Member to raise a complaint with Optus Customer Relations to have it case managed? This might be the best bet to get the issue resolved. Ask for a complaint reference number when you speak to the next CSR and wait for a call back from the customer relations team.
Faults take time to be fixed, and in a NBNCo world its never quick. Being that everyone is being moved to NBN, and NBN's mess of a network is a Joke, carriers like Telstra & Optus are doing band aid approachs to there legacy networks to everyone is moved over. The reality is you will need to have 4G backup in a NBN world for outages, for your broadband connection, and is you were expecting first grade service for your Business, you should have signed up for a Business Service with a Service Level Agreement. Residential services (on all providers) are a best effort approach and subject to outages.