cancel
Showing results for 
Search instead for 
Did you mean: 
Ask a Question
Welcome to the new look Community! We're still upgrading and making some changes to the platform over the coming weeks! Stay tuned.
New Contributor VickiFalzon
New Contributor

Shocking service from Optus

Absolute shocking service from Optus. Trying to relocate for two weeks and cannot get a straight answer from anyone about anything. Couldn't get an activation date, never got told about a new modem which has now been sent back to warehouse and never got told it would be $10 extra a month for NBN. 

Been online, over the phone and in store and  no one can help. 

Trying to cancel everything and they can't even get that right! 

0 Kudos
Reply
1 Reply
Trusted Contributor
Trusted Contributor

Re: Shocking service from Optus

The NBN pricing is different than the other pricing due to the way it's delivered.

 

Stores don't arrange relocations as far as I know, your best bet if your still feeling really inclined is to go down the complaints path at www.optus.com.au/complaints

I'm a Yes-Crowd Contributor, not an Optus Employee, and I contribute on a voluntary basis. Did someone on Yes Crowd answer your question? Did they share a great tip Please remember to acknowledge their awesomeness by throwing a Kudo and or Accepted Solution their way.
0 Kudos
Reply
Top Contributors