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New Contributor VickiFalzon
New Contributor

Shocking service from Optus

Absolute shocking service from Optus. Trying to relocate for two weeks and cannot get a straight answer from anyone about anything. Couldn't get an activation date, never got told about a new modem which has now been sent back to warehouse and never got told it would be $10 extra a month for NBN. 

Been online, over the phone and in store and  no one can help. 

Trying to cancel everything and they can't even get that right! 

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Trusted Contributor
Trusted Contributor

Re: Shocking service from Optus

The NBN pricing is different than the other pricing due to the way it's delivered.


Stores don't arrange relocations as far as I know, your best bet if your still feeling really inclined is to go down the complaints path at

I'm a Yes-Crowd Contributor, not an Optus Employee, and I contribute on a voluntary basis. Did someone on Yes Crowd answer your question? Did they share a great tip Please remember to acknowledge their awesomeness by throwing a Kudo and or Accepted Solution their way.
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