Sorry to hear about your friends Optusnet email issue, @WFrench. We wish for her speedy recovery. Are you able to send emails directly from → Webmail. Please double check our email settings → here. Is your home internet with Optus too? Are you able to connect to an Optus internet Wi-Fi so that our support team can troubleshoot further.
If the issue still continues then we will need to look into her email account to investigate further. We don`t have access to customers account on this public forum. She can contact our support team whenever she is feeling well directly either via the → messaging service or by calling them on 131344 - Mon - Fri: 8am - 8pm Sat: 9am - 5pm AEST to assist her further.
"Are you able to send emails directly from → Webmail. " Yes.
"Please double check our email settings → here." Have done numerous times.
"Is your home internet with Optus too?" No. But if I use her account at my place with a non-optus SMTP server it works.
"Are you able to connect to an Optus internet Wi-Fi so that our support team can troubleshoot further. "
Not until she gets out of hospital.
Under Thunderbird, a default sent folder called "Sent" (with the airplane icon) appears under your account <hidden>. On Optus server, the sent folder is called "Sent Mail". The two are not the same folders.
If Thunderbird has been set up to see all the folders on the Optus server, then you will see both “Sent” and “Sent Mail” folders in Thunderbird.
To fix this issue, set up Thunderbird so it selects the “Sent Mail” folder on the Optus server by going to:
Hi @JJ_Tex, we'll have to investigate the fault and then only we can comment why is this happening. Please contact techs from My Optus App or message is at Facebook as mentioned earlier and we'll assist.
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I agree with you there, but I think the simple answer is, that even though Optus provide email accounts to their subscribers, they don't really want to encourage them to use the service, or they'd have to put more resources into keeping it up-to-date and providing support!
It's probably of not much use to you, but the silly thing from a user pays perspective is that you are allocated 500 MB per email account, not per subscriber. It means one subscriber can have 5 different accounts (as we did when our kids were young and living at home) and be allocated a total of 2.5 GB on their email server, but if you only have one address set up, you only get the 500 MB
Sorry if you feel that way @jj_TE. Rest assured I have tagged your post as feedback to the relevant team for review and future reference. Apologies once again and we appreciate your patience. Kartik