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Servicenet error There was an error contacting the billing system, please try again later

Chumboon

log in username and password to servicenet and get error message 

There was an error contacting the billing system, please try again later, or call Optus DSL Internet Customer Support on (number is no longer in service).

New service just activtaed and installed yesterday - pretty bad start especially the age and obsolescence of the servicenet portal

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Re: Servicenet error There was an error contacting the billing system, please try again later

Tano

Hey @Chumboon, not the ideal start to your time with us. We'll likely need to reset your login details from our end. Our Customer Service team is available on Live Chat if you wanted real time assistance, feel free to send through a private message confirming full name, phone/account number and DOB and we'll take a look.


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Re: Servicenet error There was an error contacting the billing system, please try again later

Chumboon

Contacted chat - they advised me a ticket raised.  No action today.  I received a call but no message left  -I only know it was optus because I called back but no way to speak to anyone.  Have lodged a complaint two days ago.  No response.  Getting increasingly annoyed.

Re: Servicenet error There was an error contacting the billing system, please try again later

Dan_C

Sorry we couldn't get back to you right away @Chumboon.

 

I just wanted to check in and see how things have progressed.

 

Would you like us to go in and take a look? If you do have any other questions or concerns, let us know.

We'll get back to you as soon as we can.


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