cancel
Showing results for 
Search instead for 
Did you mean: 
Ask a Question
View your usage, get billing support and much more with the My Optus app, download it here
Highlighted
New Contributor
New Contributor

Service down and no tech response, been 3 weeks!!!!

Lost service to our adsl service just over 2 weeks ago. Tech has been out to ‘check’ but still no answers. Haven’t even heard back regarding what’s going on. Just a text saying yes there is an issue! 

How incompetent can you be? 

One phone call I was on hold for 2 hours, spoke to 3 people and still no answers. 

Lost on what to do 

0 Kudos
Reply
1 Reply
Highlighted
Online Community Manager
Online Community Manager

Re: Service down and no tech response, been 3 weeks!!!!

Hi there,

What's your fault reference number?


_____________________________________________________
I’m part of the Yes Crowd team, employed by Optus to help run our online community. This guide explains how everything works on here and you should also check out our Community Guidelines.

Did we answer your question? Please mark it as a Accepted Solution and be generous with that Kudos button Smiley Happy
0 Kudos
Reply