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New Contributor
New Contributor

Service cancelled

I cancelled my optus service within 24 hours of receiving my modem. (actually receiving the modem was a comedy of errors). 

Now I am being billed for a service that I never had. 

Optus very difficult to contact and deal with. 

When sold the service vied an unsolicited call I was promised that if the service was not satisfactory I would not be billed. I contacted Optus within 24 hours of receiving the modem and canselled the service. It took weeks to actually return the modem due to Optus not sending out a return satchel. Many phone calls and an attempt to try and return the modem via a store I finally received a satchel and returned the modem. By the way the SIM card was not even opened let alone used.

Optus staff are incompetent and supported by a unreliable unworkable system.

 

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Online Community Manager
Online Community Manager

Re: Service cancelled

Hi geoffbraces,

Sounds like a lot of unnecessary effort on your part.

I'm afraid we're unable to assist here on this public forum.

If you’re still needing a hand, we recommend messaging us via the My Optus App. The team is available 24/7 and are ready to assist customers as quickly as possible.
If for some reason you’re unable to, if you have a social media account, please then send a PM to Optus on Facebook or a DM on Twitter  with the details for further assistance mentioning you’re unable to use the My Optus app.

------------------------------------------------------------------------------------------------------------------ I’m part of the Yes Crowd team, employed by Optus to help run our online community. This guide explains how everything works on here and you should also check out our Community Guidelines.

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