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New Contributor KimmiLa
New Contributor

Service NOT ACTIVATED

Relocation order placed 4th March from NBN to Cable tech attended as scheduled 14th March installation of router & modem left premise advising activation was in a queue? NO SERVICE NO CUSTOMER SERVICE NEARLY ONE WEEK CANT WORK FROM HOME CHAT DOESNT WORK CALLS NOT WORKING (hours on phone) don’t know where to go it’s the ombudsman tomorrow 

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Online Community Manager
Online Community Manager

Re: Service NOT ACTIVATED

This is not something that can be arranged here on the forum. If you have a social media account, please send a PM to Optus on Facebook or a DM on Twitter with the details. If not, please chat with us. (try using a different browser or incognito mode?)
If for some reason it is still not resolved, please follow our complaints process.
Let us know how you go.


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New Contributor KimmiLa
New Contributor

Re: Service NOT ACTIVATED

Hello and thanks for your reply.  I did try FB and Twitter last night and have received responses today,  I lodged a complaint also but have not heard anything back from that - I did get through to an Optus representative in activations this morning who activated the account and has scheduled a call with me at 7pm tonight, so I am hoping when I get home from work I am indeed connected, if not I will work with the FB and Twitter contacts and complaints if I get response there

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