I've just recently joined Optus and it's my Day 3 now and I have a very horrible experience so far. Prior to Optus, I was with Telstra, both on Cable internet system.
A bit of a background:
Trouble with Optus:
Can anyone please shed some light on this? Just want to make sure that before I switch back to Telstra, that it is really not possible for Optus to accommodate my request. That, of course, I'll seek the advice of Telco Ombudsman as well.
I sent you a PM, Casey.
Just for the record, if this is not resolved by COB Wednesday, I will terminating all my Optus Services that I’ve signed up for last Friday and will not be expecting any costs.
I will also seek compensation for the third party services that I need to purchase to enable incoming e-mail on my system as an interim. Your overseas support team is full of empty promises as they have only returned my call once and would refuse to provide me a callback number.
I have been advised by the Telco Ombudsman that all communication with Optus be written.