Hi, I have just swapped over from Foxtel Internet to Optus.
I recieved my Sagemcon ultra wifi modem and did not recieve a Optus NBN modem.
I was told by the Optus technical staff that I would not be recieving a Optus NBN modem and to use the Foxtel NBN modem.
Im confussed as the instructions on the Optus Sagemcon 5366 LTE unit tell me that I need to connect to a Optus NBN modem as Optus cannot warrant performance if I use the Foxtel NBN modem.
To be clear I have a coaxial cable to my house, which i connect a NBN modem and then I connect a wifi gateway modem to this item.
Can you please assist and advise if I need a Optus (netgear nbn modem) in conjunction with my Optus Sagemcon 5366 LTE modem.
For NBN HFC (i.e. coaxial) all RSP's use the modem supplied by NBN, and it will be clearly labelled with the NBN logo.
The Sagemcom Ultra is both a modem and router, and you will be using it as a router. Just follow the the NBN HFC instructions in the leaflet that came with the Ultra.
You do not need any other equipment.
Hi @Pteamg55 it's not great to hear that you have not received your NBN modem.
If you’re still needing a hand, we recommend messaging us via the My Optus App. Our team is available 24/7 and are ready to assist customers as quickly as possible.
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