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New Contributor jonnos
New Contributor

Sagemcom F@ST 3864V3AC Problems

Hi

 

Symptoms:

  • Devices dropping of the network,
  • Devies losing connection to the internet.

 

This is the second (in two weeks) Sagemcom F@ST 3864V3AC modem.

 

Both have problems with their DHCP service.

 

This can be seen from the Advanced Settings -> Device Info -> DHCP  (see below)

 

I am hoping someone can forward this onto support - and that an obvious bug can be fixed...

 

thanks,

Jon

 

 

Selection_013.png

and this

Selection_012.png

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5 Replies
Trusted Contributor
Trusted Contributor

Re: Sagemcom F@ST 3864V3AC Problems

People have lots of dropouts and the Sagemcom is not seen as the best modem router. What you are seeing may just be a response to it not being able to log back in.

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Occasional Contributor AJ87DJ
Occasional Contributor

Re: Sagemcom F@ST 3864V3AC Problems

I have been having the exact same issues with no resolution from the technical team.

 

Originally my FTTB basement wouldn't stay connected which was the first issue. Once become stable again my devices are still not being reassigned a new IP after the allocated time period.  

 

I have had both a Sagemcom F@ST 3864V3AC & a Sagemcom F@ST 3864V3OP Modems supplied with no resolution. 

 

Clearly, both of the Modems are replicating the exact same issues which means they have some sort of software fault for the DHCP function for both Wi-Fi & Cabled devices.

 

This clearly needs to be addressed... 

New Contributor ChrisG179
New Contributor

Re: Sagemcom F@ST 3864V3AC Problems

I have this exact problem. The modem seems to be having problems with DHCP leases. I have the F@ST3864V3AC with firmware version 10.33 Is this the latest firmware version?
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Occasional Contributor kevy_73
Occasional Contributor

Re: Sagemcom F@ST 3864V3AC Problems

Unfortunately at this point in time I set the devices to static...

 

I was sent a replacemement modem which also exhibits the same symptoms...

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New Contributor john1111
New Contributor

Re: Sagemcom F@ST 3864V3AC Problems

Glad to have found this topic. At least I'm not the only one.

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