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New Contributor
New Contributor

Sagemcom 5366TN NO 2 G

New Sagemcom 5366TN fitted less than 2 months ago has already lost 2G output, as sure as day the 5 G will go next,  restart doesn't fix this. Will someone at Optus fix problem please? How do I get in touch with Optus as they seem to have based themselves on another planet with no communications available. Also hiding behind Covid  excuse for bad service.

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Trusted Contributor
Trusted Contributor

Re: Sagemcom 5366TN NO 2 G

@mikepix 

Please message Optus Support 24/7 from the My Optus app. If you do not have access to the My Optus app you can use social media to contact Optus Support, please send a PM to Optus on  Facebook or a DM on Twitter and include in the message you do not have access to the My Optus app.

Call 133 937  ignore the prompt to dial 1 and wait for the options.

Mon - Fri: 8am - 8pm
Sat: 9am - 5pm

I am an Optus user.
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