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Occasional Contributor
Occasional Contributor

Sagemcom 5366 router

I put in an URL filtering under parental control a few weeks ago for a website. I now try to remove the filter but the option of adding or removing URL is no longer available. Can anyone help me on how to overcome this?

 

Thanks.

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Respected Contributor
Respected Contributor

Re: Sagemcom 5366 router

I just tried it and works fine for me.

On the URL Filter page the URL should be listed, just click the "x" that's to the right of "Options" and that should do it. You don't even need to press the apply button for the changes to be saved.

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Occasional Contributor
Occasional Contributor

Re: Sagemcom 5366 router

Unfortunately, the url filtering page used to be under:

Network Settings -> Parental Control. However, it is no longer available there and I search through the whole router setting and there's no URL Filtering to be found.

 

 

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Respected Contributor
Respected Contributor

Re: Sagemcom 5366 router


@JoshuaIsMe wrote:

Network Settings -> Parental Control.


You have to expand the second "Show Sections" to see the URL filter.

Screenshot_2020-08-29-11-08-12.png

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Occasional Contributor
Occasional Contributor

Re: Sagemcom 5366 router

The problem is, the url filter for my router somehow has disappear (it used to display just like what you showed in your screen shot):

JoshuaIsMe_0-1598910777882.png

 

I've factory reset the router and now the filters are all clear...a bit painful but worked. 🙂

 

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Occasional Contributor
Occasional Contributor

Re: Sagemcom 5366 router URL Filtering not available anymore

Hi,

I am also facing this issue where the URL filtering option has been taken off and no longer available in my Fast5366TN. I raise a tech help support request only to receive a written reply that said "If the customer wants to block specific websites, they will need to do it at their end, purchase a parental software or a router/hardware that allows it"

I though help keep internet safe for children was obligatory for all ISP's.

I wouldn't mind doing it on the router but Optus has locked/removed this feature. they have also locked the DNS on the router so we can't use available DNS which provide safe browsing.

Any help and advice would be most appreciated.

I am on NBN FTTC DSL.

Thanks in advance.

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Respected Contributor
Respected Contributor

Re: Sagemcom 5366 router URL Filtering not available anymore

@nidsmob1 

Can you go to the Modem Setting section and tell me what you have for "Software Version"?

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Occasional Contributor
Occasional Contributor

Re: Sagemcom 5366 router URL Filtering not available anymore

My software version is this: SG4Y1L001019

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Respected Contributor
Respected Contributor

Re: Sagemcom 5366 router URL Filtering not available anymore


@JoshuaIsMe wrote:

My software version is this: SG4Y1L001019


Thanks @JoshuaIsMe .

I just upgraded my software and I get SG4Y1TM001009. Can you double check your version number and also confirm that you have the regular black version and not the new white 4G version.

The URL filter option has now disappeared for me as well.

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Occasional Contributor
Occasional Contributor

Re: Sagemcom 5366 router URL Filtering not available anymore

My is the white 4G version and not the black version.

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