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kimmoh70
New Contributor
New Contributor

STB Return Delay Fee

I was hit by STB Return Delay Fee of 181.82+GST dated on 05 Mar 20. I have returned the STB as soon as I could in these circumstances.

In any case, I cancelled on 3 Mar 20 and hence giving a delay fee two days later sounds like an error.

I'm not going to pay this fee and would expect any late fees because of this error to be waived as well.

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petergdownload
Honoured Contributor
Honoured Contributor

Re: STB Return Delay Fee

Optus will automatically re-credit the amount once the STB is noted as returned. I'd sit tight and wait for the next bill.
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