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Moderator
Moderator

Re: SPAM filer trapping genuine email address

I'm sorry to hear that you still haven't heard back from us @CraigInOz.

If you don't hear back by close of business tomorrow, we'll be happy to escalate this for you.

If you have a social media account, please then send a PM to Optus on Facebook or a DM on Twitter with the details for further assistance.

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New Contributor
New Contributor

Re: SPAM filer trapping genuine email address

One full week, 7 days, no reply. To quote, "responses usually take 48 hours". 

Actually I did get a reply, an automated one just minutes after I sent in all the details that were asked for. Is this the 48 hour response that is promised, an automated acknowledgment reply? I am still waiting for an answer on why replying to an email of a business gets immediately blocked by Optus spam filters. 

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Occasional Contributor
Occasional Contributor

Re: SPAM filer trapping genuine email address

If you haven't got the spam filter issue fixed yet, give the method I described above a go. It worked for me first time.
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