i HAVE JUST WASTED WELL OVER AN HOUR LOOKING FOR THE ILLUSIVE PHONE NUMBER OF WHAT USED TO BE CALLED "SERVICE DIFFICULTIES"
GOD HIMSELF ONLY KNOWS WHAT ITS CALLED THESE DAYS OR HOW TO FIND IT.
I NEED TO CONTACT MY SISTER ON HER HOME PHONE BUT AGAIN WHEN I CALL, ALL I GET IS THE PHONE DISCONNECTS WITHING A FEW MILLI SECONDS...IT DOESNT EVEN RING. WHILST THAT MIGHT NOT SEEM URGENT TO SOME PEOPLE, IT IS TO ME BECAUSE i NEED TO KNOW MY AGING SISTER IS/HAS TAKEN ALL OF HER MEDICATIONS. SHE SUFFERS FROM ALTZHYMERS. NOT SERIOUS UNLESS ONE CONSIDERS SHE MIGHT GO WALKING AND FORGET WHERE SHE IS.
I DONT WANT MUCH, I JUST NEED THE ABILITY TO CALL OPTUS TO FIX THEIR BROKEN DOWN PHONE LINE SERVICE THAT SOME OF HAPPEN TO RELY ON. I AM TIRED OF CALLING NUMBERS THAT ALL LEAD TO SALES.
I FAIL TO SEE WHY WE AS CUSTOMERS NEED TO BE PUT THROUGH THIS UNNECESSARY "ASK THE CROWD" WASTED PERIODS WHEN A QUICK 1 OR 2 MINUTES CALL TO A TECH DEPARTMENT CAN GET THE JOB UNDERWAY POST HASTE.
I AM ANNOYED AND FRUSTRATED BY THIS INADEQUITE ATTENTION TO DETAIL. but<<< should some kind human being be able to point me toward the correct phone number, I will be enternally greatfull.... hmm, methinks my sister might also be just as greatfull.
Quite honestly, I am ready to cose my account with optus I am so frustated at the irresponsible way we are treated. It is bloody deplorable.
Not sure why you've had so much trouble finding the phone number to call. My Uncle has altzhymers so I personally definitely appreciate the concern you have for your sister's wellbeing.
On the Contact Us link on the bottom left hand corner of this page, when you click on it you are taken to a page which has the heading "Troubleshooting & Device Help" and displays the number: 13 13 44 (Mon - Fri 8am - 7pm). You posted this on Sunday evening so perhaps you were calling outside of these hours? If that's the case you can type out a message to the Technical Support team and they will contact you back.
It sounds like you're able to contact other numbers fine? So it's a problem with your sisters phone/service? (Aside from the police) has anybody been over there or the people she lives with checked if the phone is connected properly?
Is her service with Optus? Who is the account holder for the service? Have they attempted to contact Optus?
Are you able to help me to try and help you by answering the questions in my previous response?
I just called the number myself, for a Faults number I'm going to have to agree with you that they aren't the best options provided but choosing 3 and then 3 again and entering the home phone number (I don't have one myself) should take you to the right area. I sit next to the team that controls the IVR so I'll be letting them know directly.
Not too sure how much I've helped with this one but if I've at least made you feel a bit better that's a good outcome. You're welcome 🙂