I have a Sagemcom 5366TN modem, every morning when I turn the computer on the internet has dropped out. The four lights; power, DSL, Phone and Internet are lit and the landline phone works, I reported to Optus, Report No. 22974674, on 19.8.20, I was told a tech would contact me, but no contact was made with me. When I reset the modem by turning it off for 30 seconds and back on again the internet works all day. As soon as I turn the computer off, when I later re-start the computer the internet is out again.
I am pretty sure my modem was damaged in recent local thunder and lightning storms.
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Thank you for replying. Since my post a mere four hours ago I have been contacted by Optus and they acknowledge the problem with the modem and have informed me they will replace the modem. Thank you PeterGdownload