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New Contributor
New Contributor

Return of leased phones

My wife and I were leasing our phones on our previous contracts and we now need to return them. Can we visit a store or do we have to send them by mail.
If by mail, what address do we use?
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3 Replies
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Moderator
Moderator

Re: Return of leased phones

Hey @Cogsy, thanks for reaching out. You are more than welcome to drop off your leased device in stores. However if you were wanting to send them via a return satchel through the Australian Post, our teams can have this arranged for you also. 


I would recommend chatting with our Support channel via the My Optus App to have this organised. Our Messaging team are available 24/7 and are ready to assist customers as quickly as possible

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Honoured Contributor
Honoured Contributor

Re: Return of leased phones

Make sure you disable any phone FIND ME options (esp. on an Apple account).

Also take some photos of each phone before you hand them over.
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Moderator
Moderator

Re: Return of leased phones

Just adding to @petergdownload's response @Cogsy, you can refer to our Support Article on How To Return Your Leased Phone Device for further instructions.