Just asking the community for some help.
My home phone line for the fixed phone has not been connected for about 4 years. However, I just rang my home number to find that it will still ring and a voice comes on to say that this is the mailbox of "said number" then a beep with nothing after. I am assuming that a message is being left? Maybe?
I don't think I ever set an official voice mailbox message with optus to start with as we had an answering machine attached (yes I know it is old school), so never needed the use of optus mailbox.. But now I'm just wondering if there has been messages left, and I haven't know.
I've tried calling the 133 321 number, added wanting to retrieve messages on my mobile, and put in my full home number then # to then be told by an automated voice that I need to set up a voicemail from the fixed line. Funny, I don't have the fixed line connected at this moment (renovations about to start).
How can I find out if there actually is messages or not?
That number more than likely now belongs to someone else, it would have been made available to be given out to a new customer probably after 6 months after you cancelled the service (the typical quarantine period).
Based on what you have described, if it has been disconnected for 4 years then it is highly unlikely receiving voicemail messages.
I believe unsaved messages are only stored for 7 days.
The automated message suggests it needs to be provisioned by Optus (when it's connected).
Ok, thank you. That makes sense that messages are deleted after 7 days. I don't remember setting up a voice mailbox initially anyway, so I'm not sure if there is a recording after people call, because there is still time allocated to make a voice mail after the dial tone.
My service hasn't been disconnected as I still have internet and fixed phone as part of my service, and I'm still paying for the both. The telephone will be reconnected again after renovations.
Ah right that makes sense, thanks for the clarification. First day back from holidays so I read "has not been connected" as disconnected 🙊
All the best with the renos!