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2018-09-17 11:58 AM
I would like to restore settings for my Sagemcom gateway from backup. Although the option to create a backup is easily found, the option to restore settings from backup is either missing or subtly hidden. I'm hoping it's the latter - could someone help?
2018-09-18 03:03 PM
Have you checked out our online device guide here
Our Live Chat team should be able to assist further: https://www.optus.com.au/shop/notices/service-chat
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2018-09-19 06:23 PM
I'd already looked at the device guide, but it doesn't address the subject. It's just a series of screen shots with nothing much that isn't already obvious from looking at the screens. A search for "restore settings from backup" gives no results.
I'll give live chat a try.
2018-09-19 07:05 PM
I had a live chat, with the result that I was advised that there is no way to restore settings from backup. It would be reasonable update the documentation to advise that the backup function is useless, and that users should keep a record of the their settings in some other form (eg settings screen prints) in the event that settings were lost.
Perhaps Optus could also take out a patent for their unique write-only backup technology!