I have been with OPTUS for at least 2,5 years and my modem has extremely slowed down. I am sure there must be options to renew my modem. Other providers offer free modem, free connection. I am happy with my service with OPTUS so I don't want to take that option. I need to be informed on this.
My account number is: hidden18 3341 684
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Just a heads up savasyazici as per the red advisory message when you posted your question that we don't have access to or visibility of customer accounts here on our public forum.
If you’re still needing a hand, we recommend messaging us via the My Optus App. The team is available 24/7 and are ready to assist customers as quickly as possible.