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Jarlath
New Contributor
New Contributor

Relocation of broadband service

I need help to relocate my broadband connection to my new address. I filled out online form but I received a text to say they could not process the online relocation request.
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Alex_RH
Moderator
Moderator

Re: Relocation of broadband service

Hey @Jarlath, I'm sorry to hear that you've had some trouble getting your relocation organised! 

There could be a few reasons that they weren't able to go ahead with the order like if the new address is not serviceable by us.


If you'd like to discuss it further, I'd recommend getting in touch with us via Messenger but please note, our Messaging team is currently experiencing some higher wait times right now and we're prioritising customers who have no internet connection

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