Relocation delay

[#1]

I booked a relocation of broadband for 4 Feb 2019 over 2 weeks ago. Days before the relocation Optus sent me an email saying connection will be made on 19 March 2019. Over 6 weeks delay. I have been unable to speak to anyone at Optus who can explain why there is such a delay or if the relocation can be brought forward to avoid 6 weeks without service. Has anyone had experience with relocating without an extended period without service?

[#2]

Presumably the infrastructure has to be built? What postcode?

Are you going cable to cable? Or to ADSL?

Peter Gillespie