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New Contributor maryshipley
New Contributor

Refund

Hi
I have chosen a different provider but have a credit of $42.58 on my last bill.&nbsp; Account number <removed>.&nbsp; I was wondering how I can get the refund?
I have a bank account - Westpac BSB Account <Removed>&nbsp; Can the refund be desposited into that bank account?
Please let me know.
&nbsp;
Thank you
Mary
&nbsp;
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Trusted Contributor
Trusted Contributor

Re: Refund

I have removed your personal info as this is a public forum.

Process for refund for postpaid accounts is : https://www.optus.com.au/for-you/support/answer?id=1530

If you’re a Prepaid customer, you cannot receive a refund of any credit on your account

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