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New Contributor fenoyire
New Contributor

Refund for time without internet

do you know who I need to write to regarding the weeks that i did not have any internet.  I've checked the invoice and they have still charged me for the internet package despite my internet being down for weeks. 







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Honoured Contributor
Honoured Contributor

Re: Refund for time without internet

Customer Relations Group
PO Box 306
SA 5106

Note that there's no specific requirement to refund customers for down time. Residential plans are expected to fail on occasion. In your situation Optus would usually have supplied a temporary 4G wireless option (if usable).

If you've had an outage fora few weeks the easiest thing is to just contact billing directly (LiveChat, Optus Facebook, Mobile App, etc.) and they should give you some credit on the spot.