I have been recently connected to Optus broadband on ADSL2+ but I can't access the internet.
Everytime I try to go to a webpage, I am redirected to an iinet page. I have been with bigpond cable for the last two years and I was with iinet before that. I have called Optus faults and we went through a lot of troubleshooting. Then I was told that further investigation needs to take place and that I would get a call back. I didn't get a call back and still don't have internet, which is very disappointing, given that I was 'activated' last Friday.
Does anyone have advice on how to fix this issue? Thank you.
Ok no problems as wasn’t sure from your post. I would say that it’s still on iinet unless you are running some sort of proxy settings which is highly unlikely. As a matter of interest have you tried it on a different device other than a phone?
Yeah, tried to access the internet on my iPad and also Macbook. I just keep getting redirected to iinet. I presume that Telstra never bothered changing the "internet settings" on my phone line because I connected to them via cable. So it is still stuck on an "iinet settting".
No, I just spoke to faults about the problem again and have to wait to be home to do more troubleshooting. To be honest they are not very helpful and the problem seems pretty clear to me. I was promised a callback when I spoke with them on the weekend and didn't get a reply. I called them from work just now and have the feeling that I will just have to go through the same troubleshooting again tonight 😞
Hey benzema23, pretty strange problem you've got there! Do you know if a fault has been logged? If you could provide any fault reference numbers I can check the status and request a call back from our Case Management team