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PZeimer
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Recurring disruptions of my internet

I am very disappointed in my NBN internet as I am experiencing disruptions of my internet on multiple occasions
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Nard_YC
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Moderator

Re: Recurring disruptions of my internet

It's disappointing to hear about your experience with your NBN internet @PZeimer. We have tools and teams that can help with getting your connection back into good shape. 

First things first, have you checked our Network Status Page for any outages, faults or planned works in the area? Make sure to click the "NBN, Cable & ADSL" tab and enter your address to check this. If there's an issue listed, you'll be able to register for updates. 

We also recommend going through our Home Internet Troubleshooting Guide and following those steps to see if it resolves your issues. 

 

If you're still needing assistance after trying the above out, please Message us via the My Optus App.
Our Messaging team is available 24/7 and are ready to assist customers as quickly as possible.

If for some reason you’re unable to use the My Optus app, please send a private message to the official Optus Facebook page or Twitter page for further assistance.

----------------------------------------------------------------------------------------------------------------- I’m part of the Yes Crowd team, employed by Optus to help run our online community.

Did we answer your question? Please mark it as a Accepted Solution and if you see something that was helpful to you or the rest of the community, giving a Kudos is only a click away.

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