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New Contributor
New Contributor

Put on wrong Optus plan and now charged a late payment fee

Phone <removed because this is a public forum>

Previous billing enquiry ref. 15309841975

I have been put on the wrong plan and been overcharged for 3 months.

This was supposed to be resolved last week yet this morning I got a bill for late payment.

How can this be?

I insist that this be corrected within 48 hours or I will be looking for another server.

I was ripped off  by Telstra    and will not be ripped off by you.

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Respected Contributor
Respected Contributor

Re: Billing

Not sure if the warning when posting that says
"Please don't post any personal information on Yes Crowd." was observed.

YOU need to contact Optus directly, posting on a public forum where no one here has access to your account information will not fix your issue.


Did someone on Yes Crowd answer your question?
Please remember to throw a Kudo and/or Accepted Solution their way!
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Honoured Contributor
Honoured Contributor

Re: Put on wrong Optus plan and now charged a late payment fee

Late payments is essentially an automated system (if you didn't pay you will get the fee on your next bill). Its generally suggested you pay your bills even while discussing resolution of an issue (otherwise more stuff ups can happen).

Its unclear if your plan issue has been resolved, but that is a separate issue. Optus works best once the bills have been posted. You should be able to contact Optus and request a re-credit of the $15 as a matter of course. Then wait for the standard bill to see if that has been sorted too.
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