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Hi @CeeKay, thanks for reaching out!
I'd really need to first establish what type of NBN technology is being used at the new premises. There are number of different hardware configurations (depending on the type of technology being utilized). For example, an FTTP service (fibre to the premises) service is made up of 2 components. You have the NBN connection box (NTD) and the Optus supplied modem.
The modem connects to the designated UNI-D port via the yellow or red Ethernet cable.
If we're talking FTTN (fibre to the node) or FTTB (Fibre to the basement), you'll need to grab the white cable with grey connectors and plug that into the existing telephone wall socket.
Do you know which type of NBN technology is being used at home?
Okay, great 🙂
Grab the Ethernet cable with red or yellow connectors and plug one end into the red port on your modem – it’s the one that says ‘Fibre’.
The modem will now start its special synchronisation sequence, which can take up to 15 minutes. The lights will flash until it’s finished and then stay on (the ‘Internet’ light may still flash intermittently).
Can you give that a shot for us? If you're still having no luck, you're welcome to send us a private message.
I need your full name, DOB and account number → http://yesopt.us/pmdan
No problem, I'm here till 9:00PM tonight.
Let us know how that goes.
Ah, that's frustrating.
That's not a problem, we'll chat there.