I'm trying to replace my Motorola SB5101 with CG3000V2.
I've followed the installation instructions, but I'm unable to log into the new modem at "newmodem.optusnet.com.au" When I try I get the following error
You can message Optus Support via the My Optus App (Preferred) , Facebook or Twitter.
If you use Facebook or Twitter include in the message you do not have access to the My Optus App.
If the Motorola has stopped working then I would have thought that a call to support would be covered as you have no connection which is a criteria.
If you decide to call support ignore the prompt to press 1, wait to hear the options and proceed with the best option.
Hi - I think you are getting that error as it is associated with your old Surfboard modem. Suggest you turn off the PC, turn off power to and disconnect the CG3000V2 from coax wall socket, plug a LAN cable into the CG3000V2. Start up the CG3000V2, start up your PC, open a web browser and enter 192.168.0.1 instead of the previous string of names you used before. You should be challenged for and admin user ID and password which is branded on the backside of the modem -it should simply be admin and password. Enter the WAN or Internet screen and input your Optus User Account ID and Password there and SAVE. Turn OFF the modem, connect to coax wall socket, power it up and you should be good to go. This should assist you as well.