Hi Ryan, I filled in the details on the link you asked me to do. I definitely have never tethered it as I wouldnt know how. Hope you can sort this out for me. Thankyou. Debs
Hey Debs - just confirming that we've received your details just fine. I can see Andy in our team is investigating your usage query & tried calling you the other day. Is there a best time that I can advise him to try again?
Hi Ryan (I work nights) but usually up by 10am Perth time I'm around all day today - did he ring my mobile or house phone I dont recall a missed call on my mobile. Thanks I have no data left on my phone now cos I apparently used 1.04 GB last night!
Heya - Andy adivised that he called your mobile yesterday and it rang out Debs. Can you please send me through your Mob number via a Private Message to ensure that he's calling the correct number? 😉 This way I can pass it onto Andy to try again shortly 🙂
I cant believe my 5GB data plan was renewed on Sun 6/11 and by yesterday 9/11 I allegedly had used 90% ?? my history shows
this amount would last 1mth NO WAY HAVE I USED THIS AMOUNT IN 3 DAYS!! (I only use to download emails and did not
use until monday7/11--app 12 emails)
I would appreciate OPTUS RESTORING AT LEAST 4.5GB of my mthly usage ASAP !!---
Hey Chucky123, was this on your mobile plan or for a mobile broadband SIM? Did you do any sort of auto software updates to the OS? Our Billing team can investigate further on 133697 or live chat here.