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Porting Form

Trying to port old phone number from TPG to optus but no option on the form to select TPG as the provider.

Can somebody help?

Thanks.

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RetiredModerator
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Re: Porting Form

Hey there, I've replied to you HERE.


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I’m part of the Yes Crowd team, employed by Optus to help run our online community. This guide explains how everything works on here and you should also check out our Community Guidelines.

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Re: Porting Form

Thank you for your reply.

 

This is the same form that I have used.

 

When you come to the section where you need to select your old service provider, the scroll down menu do not have TPG for me to select.

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Re: Porting Form

Hey Ben_Ben, if you could please click HERE and our Live Chat team will help process this request. 

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Re: Porting Form

Thanks, Pete.

I have tried yesterday and the team member ask me to contact TPG on my own to port the number back to Optus 😞

Today, i tried again , this time round this team member gave the correct information. Choose SOUL from the pull menu as SOUL is  TPG related. I have submitted the form succesfully.

Keep my fingers crossed, hopefully i can get my numbers back.

 

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Re: Porting Form

OK 😞 Keep us posted on how you go.

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