Poor support - how do I escalate?


How do I contact Optus to escalate a problem? I have done the 45min wait in the phone so many times. There's always an excuse.


I have been without a phone (NBN FTTP) for two weeks now and absolutely nothing has been done.  Little wonder customers are leaving in droves.


And the online contact interfaces are awful.

Re: Poor support - how do I escalate?


So no fault reference is available to you? 


Or did you give up waiting on the phone out of impatience? 


If you've got a fault logged and feel they aren't taking any action (and your phone plugs into the Uni-V port),

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