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2019-03-18 12:48 PM
How do I contact Optus to escalate a problem? I have done the 45min wait in the phone so many times. There's always an excuse.
I have been without a phone (NBN FTTP) for two weeks now and absolutely nothing has been done. Little wonder customers are leaving in droves.
And the online contact interfaces are awful.
2019-03-21 10:33 AM
So no fault reference is available to you?
Or did you give up waiting on the phone out of impatience?
If you've got a fault logged and feel they aren't taking any action (and your phone plugs into the Uni-V port), www.optus.com.au/complaints