Hi @Poor_service1, I am sorry that your recent experience with our Customer Care teams have left you with this negative impression of our customer service. This is certainly not the level of service that we aim to provide.
If you are needing a hand with your service, we recommend messaging us via the My Optus app.
Our Messaging team is available 24/7 and are ready to assist customers as quickly as possible.
Did we answer your question? Please mark it as a Accepted Solution and if you see something that was helpful to you or the rest of the community, giving a Kudos is only a click away.