Poor customer service

[Poor_service1]

It’s a shame people won’t visit this until they have signed up with Optus. What a terrible customer experience. The management hide behind call centre staff who don’t have tools to fix problems. The only thing slower and less satisfactory than your internet speed is your customer service.

[Serena_YC]

Hi @Poor_service1, I am sorry that your recent experience with our Customer Care teams have left you with this negative impression of our customer service. This is certainly not the level of service that we aim to provide.

If you are needing a hand with your service, we recommend messaging us via the My Optus app.

Our Messaging team is available 24/7 and are ready to assist customers as quickly as possible.

If for some reason you’re unable to use the My Optus app, please send a private message to the official Optus Facebook or Twitter page for further assistance.