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Sarah1977
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Poor Customer Service

Why does Optus have such a third rate website which is useless to navigate or get any viable information off.  Four monkeys with manual typewriters could do better.

 

Wasted time looking for a number to ring to ask about an outage.  When you do find a number it’s a 30 min wait time (35 and counting now).  

 

Like all other Telcos, you treat customers with utter contempt.  Shame on you.

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Sarah1977
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Re: Poor Customer Service

So....after 40 mins, an sms asking to ‘Live Chat’....am I that unimportant that your employees can’t even be bothered to pick up the phone and show some common courtesy by having a conversation with me?

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Sarah1977
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Re: Poor Customer Service

So.....I’ve early an Ice Breaker badge.....oh how magnanimous of you Optus.  How about rewarding me by treating me as a ‘valued’ customer and actually having a conversation with me?   

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Sarah1977
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Re: Poor Customer Service

Well, I have better things to do than wait for this third rate service.  I’ll bet I hear from them when they ask me to pay this months bill.

 

That will be a discussion we can have through the Ombudsman.

 

Youve wasted enough of my time for one day.

 

Good luck to everyone else having to deal with these.....monkeys.....

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