Why does Optus have such a third rate website which is useless to navigate or get any viable information off. Four monkeys with manual typewriters could do better.
Wasted time looking for a number to ring to ask about an outage. When you do find a number it’s a 30 min wait time (35 and counting now).
Like all other Telcos, you treat customers with utter contempt. Shame on you.
So....after 40 mins, an sms asking to ‘Live Chat’....am I that unimportant that your employees can’t even be bothered to pick up the phone and show some common courtesy by having a conversation with me?
Well, I have better things to do than wait for this third rate service. I’ll bet I hear from them when they ask me to pay this months bill.
That will be a discussion we can have through the Ombudsman.
Youve wasted enough of my time for one day.
Good luck to everyone else having to deal with these.....monkeys.....