Phone has not been working for 3 or 4 days. According to website no outages in my area. Tried to report on line but after making all required checks, was informed to call 131344. Called 131344 and was told I should use website instead and if I wanted to hold I could expect a 90 minute wait.
I had read Kelly Bayer Rosmarin's email about all the wonderful things optus was doing (???) and I felt like vomiting. Does she expect me to believe optus is providing a service when they go out of their way to make it impossible to report a fault. I am DISGUSTED. Especially as it is extremely hard to believe optus is affected anywhere near as much by Covid 19 as most other organisations.
Well, I still have a fault and there appears to be virtually no way of reporting it to you
(and incidentally, switching NBN box and modem/router off and on again does not work (as it usually does), There is no green "telephone" light on modem/router. the problem applies both with with our cordless phone (which works perfectly on intercom between handsets) and with an old Telstra TF200 phone that does work.)
I hope everybody understands I am very unhappy with optus. "YES", I'm very unhappy