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New Contributor Cuso64
New Contributor

Phone line

How do you get a tech to your house my phone line been down for 2 weeks and all I keep getting is your modem is working oh been told 3 times someone was turning up Hahaha no  one what can I do. 

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4 Replies
Regular Contributor
Regular Contributor

Re: Phone line

Are you on NBN with Optus?

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New Contributor Cuso64
New Contributor

Re: Phone line

Optus but on  nbn they sent a tech out today who said I can't do anything because I can go into the pits  now been 16 no  phone or net  he  said will send a nbn guy out maybe next week.  Why not just send him first.  Never ending. 

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Online Community Manager
Online Community Manager

Re: Phone line

Hey @Cuso64,

 

 nbn they sent a tech out today who said I can't do anything because I can go into the pits  

 

We'd sent an Optus tech out for this one? The technician advised that he's unable to access the PIT in the front of your home? 

Do you have the fault reference for this one? I'd like to go in and have a scroll through the notes. 

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New Contributor Cuso64
New Contributor

Re: Phone line

no  I don't they never gave  me one just hope the pit  tech can come out next week 

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