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Mobile Outage Northern NSW has now been resolved 2PM AEDT
Contributor Chopsie
Contributor

Re: Permanently Turning off Call Waiting

This has happened with two of my earlier attempts to turn off call waiting. I didn't expect it to happen when Dan intervened. 

 

Now 30 minutes on hold...awesome. Just looking back at when I started this thread, how many times I've had to deal with this, time wasted which apparently has no value in Optus' view with no offer ever to waive charge. I would get out now but I suspect the competition is just as sh*thouse.

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Contributor Chopsie
Contributor

Re: Permanently Turning off Call Waiting

There's 50 minutes of my life I'll never get back. "No, calling number display is already activated, blah blah."

 

I love it when I am charged for services that are switched off but don't show up as such on my account. 

 

Everything is still showing up as "private." Calling number display IS switched off. 

 

Thanks Optus.

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New Contributor JDKD
New Contributor

Re: Permanently Turning off Call Waiting

Attention Dan C

You seemed to have been able to fix this problem for others. I am hoping you can do the same for me

John

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Online Community Manager
Online Community Manager

Re: Permanently Turning off Call Waiting

Sure thing @JDKD, I'm happy to help out 🙂

 

If you could send us a PM with your account details, that'd be great → http://yesopt.us/pmdan.

 

I'll need your full name, DOB and account number. I'll get back to you as soon as I can. 

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New Contributor LuisaH
New Contributor

Re: Permanently Turning off Call Waiting

I’ve had this problem at my business premises since getting the NBN two years ago. I ended up lodging a complaint with the ombudsman because I was on the phone for hours only for the problem to return shortly after. I’m currently following up with the Optus TIO centre as the problem continually returns. Sometimes after one week, other times after many months. Once a service technician told me that this is a common problem with NBN boxes and Optus has no idea why it’s happen let alone how to fix it. So frustrating! 

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Online Community Manager
Online Community Manager

Re: Permanently Turning off Call Waiting

I've been able help others out with this exact same issue @LuisaH.

 

You're welcome to send us a private message with your account details. I need your full name, DOB and landline number.

 

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Contributor Purple
Contributor

Re: Permanently Turning off Call Waiting

Hi  here I am again.

Call waiting on again and call ID is off. I dont like Private Callers and that is every call now.

why does this reoccur??

HELP please!!!

 

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Online Community Manager
Online Community Manager

Re: Permanently Turning off Call Waiting

@Purple, I've reconfigured the service. 


Can I get you to give it a test? The changes should reflect on your end within fifteen minutes -half an hour. 

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Contributor Purple
Contributor

Re: Permanently Turning off Call Waiting

THANK YOU  so much. Caller ID back on.

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Contributor Purple
Contributor

Re: Permanently Turning off Call Waiting

Hi  Dan

OH dear..... yes caller ID working but call waiting is still on. HELP please turn it off.

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