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2018-06-19 10:18 AM
Just discovered my outgoing number is blocked.
Waited 15 minutes to speak to someone who then cut off the call while typing away so neither the call forwarding it blocked number are fixed.
Optus DO BETTER. YOU STINK.
Moderators who suddenly popped up for Barry, where are you? Fix this.
2018-06-20 09:12 PM
I've had the same problem several times since getting the NBN. Like someone else has mentioned in the many posts under this item, I'm convinced call waiting re-enables when the modem/router is powered off, even for 10 minutes.
Must be a tough problem to fix properly because it's obviously peeving a lot more people than just me (= lost customers) and wasting Optus' time too.
Answers to my question "Why?" on the last two occasions were:
Must be a system problem.
I'm unsure of that why it happened again.
Oh, and here's a tip Optus.. Can your chat people deal with one person at a time? I'm often left hanging for 5 mins at a time (except for robo generated questions like 'so how's your day') while the check account details or something that should be automated.
2018-06-20 08:27 AM
The Optus "Fixed Resolution Specialist/Fixed Resolver" (what a title) who contacted me told me "...we now have been advised by the NBN that the issue is resolved".
Time will tell! I am not game to reboot my modem in case the problem returns.
2018-06-20 08:43 AM
Mine was off yesterday. Back on this morning. It's not resolved. Suggest you reset your modem (mine was reset four times yesterday) and test. As others have suggested it seems to be connected to modem downtime.
I'm going to test a different modem today to see what happens.
2018-06-20 09:20 AM
I thought of doing that too but we rely on our landline and this relies on using the Optus modem.
2018-06-20 09:32 AM - edited 2018-06-20 11:14 AM
The phone line will work with other modems -- or so I am told -- I'll find out tonight. Optus does have a list of other preferred (but not supplied) modems and the one I am testing is on it.
Scratch that. The list of modems on the Optus site is ADSL only.
2018-06-20 09:51 AM
Sorry -- you're totally right -- the landline won't work according to others posting elsewhere on this forum.
I did ask Optus for a different modem (my folks have an alternative Optus modem and no issues with call waiting) but they wanted to charge me for it. If they were truly interested in solving this problem they would send the thing out and at least have it tested to see if that solves the problem for all of us.
2018-06-20 10:56 AM
From what I can find out, Optrus only have the 2 modems - f@st3864 and f@st3864AC, the latter being dual band and apparently a bit better? We have the AC and have had the same problem as you, so I think it is an Optus/NBN problem rather than the modem, but who knows? Anything is worth a try if you don't need the landline.
2018-06-20 11:00 AM
That list of modems seem to be only ADSL compatible. I checked a few of them and they have no FSX ports.
FXS Ports (foreign exchange subscriber).
The FXS port on your modem is an RJ11 port that connects to an analog phone or fax machine.
If your modem has one or two FXS ports, then it has an ATA inbuilt and uses VoIP.
Entering the the star code *57 from the phone should work if that is the case.
With the Sagem modems that Optus supply, they push through any firmware updates to your modem, and these will likely upset any CW setting back to a default, which looks like CW is enabled.
When their techs switch your CW to be disabled, the techs connect to your modem, and set it disabled in your modem.
Any externally pushed firmware update is going to set the modem back to default values.
2018-06-20 11:13 AM
Yes. I discovered that after posting and cannot remove the useless post.
It's a dead end until Optus takes some active steps. It seems like their tech folk should talk to you. No one from tech has contacted me for more than a month now -- I think they've given up.