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Paying for a phone line/number we don't have?

[ Edited ]
Shea888

Hello fellow Optus customers, does this phone number - 0733887380 (corrected) belong to any of you?
We ring it constantly however no one ever answers?
The reason I ask this is because Optus continue to bill us for this number and are adamant this is our number... This is not the case, this is not nor has it ever been our number, yet we are forced to continue paying for our internet & home phone service, minus the home phone service...

Re: Paying for a phone line/number we don't have?

petergdownload

That's an incomplete number? Needs another digit.

 

If Optus are billing you for a number they have a contract etc. that has your signature or voice acknowledgement.

 

Presumably they can provide that to you. You need to ask customer service to locate that document / recording (will take some days). If they can't they will need to refund you what they have charged.

 

If you can't get a proper answer then the TIO ombudsman should be able to get a better response.

 

That said your last line is a bit cryptic. Could you be on a phone plan? You might never have plugged in a phone or used that number but that doesn't mean you haven't signed up for a standard home and internet plan in the past.

 

Regards

 

Peter Gillespie

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Re: Paying for a phone line/number we don't have?

10000000000GB

Re: Paying for a phone line/number we don't have?

Shea888

Sorry, the number is 0733887380. We were able to retrieve the number for our service through Mr Telco, which we have used with no problems up until early June 2017 when it was disconnected. On July 3rd 2017 we were assured by Optus that our phone would be reconnected within 4 hours, but to no avail? We are still receiving bills for the above-mentioned number? 

We were previously with Belong and had a different number - 073209xxxx.

Re: Paying for a phone line/number we don't have?

Shea888

We have rung 0733887380 literally thousands of times at all different hours of the day/night over the past 8 months and no one ever answers?...

Re: Paying for a phone line/number we don't have?

petergdownload

So that number you mention, is it the one you say you have never had or the one that you had and has been disconnected?

 

Is the problem you're disconnected or that you are being billed when you can't recieve a call?

 

Regards

 

Peter Gillespie

Re: Paying for a phone line/number we don't have?

Aman_B

Hey @Shea888, apologies for the inconvenience and  we’re sorry for the delay getting back to you. If you’d like to chat to us right now, you can chat with our Live Chat team here: http://yesopt.us/chat2us.


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