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Hey FenDavo, sorry to hear about this issue, certainly these speeds are much lower than we would expect. Can you confirm how long this has been happening for?
When you're running the speed tests, is it via Ethernet cable and with no other programs running that may use bandwidth? Are these speeds happening at all times, or just at certain times of the day? The best option for this would be to call our faults team directly on 131344 so they can investigate this and isolate the root cause to try to resolve it as soon as possible.
If you can provide some more info on the questions Tom asked in his previous post it will help us try isolate where your issue lies FenDavo as troubleshooting a fault on an Internet connection is basically a process of elimination.
Thanks for the follow up info 😉
Can you shoot me the Problem Report number for this tech visit so I can take a look at the notes on this for you?
|Connection Speed||307 kbps||511 kbps|
|Line Attenuation||46.0 db||35.3 db|
|Noise Margin||14.3 db||12.1 db|