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Occasional Contributor
Occasional Contributor

Paper Bill & SMS

In the past as we travel; we used to get a Paper Bill, but were notified by SMS when the Bill was due and the amont, but somehow of late; that's been changed, but; we would still like to get a Paper Bill and be notified by SMS when due and the amount.

How do we get this changed to our wishes?

Robert

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Trusted Contributor
Trusted Contributor

Re: Paper Bill & SMS

Robert, you'd be best speaking to customer service to discuss this as it's not something the YC can fix.

 

That said, if you travel alot, eBill would save you $2.20 and you'd get an email every time your bill was ready for you. That way you get it then and there, instead of only seeing it when you get home.

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Honoured Contributor
Honoured Contributor

Re: Paper Bill & SMS

Agree with JP that an eBill would seem much easier to manage for travellers. Its identical to your paper bill (so print it out if you want to). But otherwise of you want to update the settings you'd probably be best to hit Optus Facebook or LiveChat.

 

Peter Gillespie

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Occasional Contributor
Occasional Contributor

Re: Paper Bill & SMS

Will contact Customer Service when I can.

Many thanks;

Robert

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Occasional Contributor
Occasional Contributor

Re: Paper Bill & SMS

Will do as JP suggests.

Thak you:

 

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