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Packet Loss, Cable, 2121

It has been a month since the "Essential maintenance work on the network" message has been on your network status website for 2121, and now I see it has been extended (again) to the end of the month.


The packet loss on my line is getting worse:


Ping statistics for
    Packets: Sent = 421, Received = 364, Lost = 57 (13% loss),
Approximate round trip times in milli-seconds:
    Minimum = 8ms, Maximum = 75ms, Average = 14ms


What is happening here? 



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Re: Packet Loss, Cable, 2121

Hey @j-w - thanks for reaching out. I've taken a look at the planned works in your area and I can confirm that these are scheduled to finish on the 30/10/18, however, this date is subject to change. While you shouldn't experience a full loss of service during this time, services may be intermittent. Apologies for any inconvenience here. If you did need to chat to someone about this in more detail, you can get in touch with our Tech Support team directly here or by giving them a call on 13 13 44. You can also check out the following troubleshooting guide to see if this helps to improve services during this time.

I’m part of the Yes Crowd team, employed by Optus to help run our online community. This guide explains how everything works on here and you should also check out our Community Guidelines.

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