PS4 Can’t connect to Network, Whatsapp Slow to Send/ Receive Msg


- Wifi Working

- YouTube, Website, Netflix Working

- PS4 Connected to Wifi, But can’t play online games?? Keep getting error msgs

- Whatsapp Connected to Wifi, But taking longer then expected to send / receive msgs

- Postcode 4006, Herston 

- ASUS RT Ac5300 Router 


Kept resetting the modem, router and PlayStation 

I know there a smiliar forum last year in 2018 that have the same problem

Cant figure out what going on ?? It was working 2 days ago 



Re: PS4 Can’t connect to Network, Whatsapp Slow to Send/ Receive Msg


Thank you for raising this issue.

There is currently no reported outages in Herston 4006.

It looks like this is the thread that you are referencing.

This is not something that we can assist with here on the forum.
If you have a social media account, please send a PM to Optus on Facebook or a DM on Twitter with the details.
If not, please Chat with us or Message Us from your My Optus App under the Help menu to get a fault ticket raised with Tech Support if required.

Let us know how you go. 

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